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FAQ

Covid-19 Information
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The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
 
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Eliminating hand pump condiment dispensers, providing individual packages instead
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

 
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.


Where is the club located?
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Marquis Theater is located at the corner of 20th and Larimer, 2 blocks from Coors Field in downtown Denver. The physical address is  2009 Larimer St, Denver, CO 80202.

Is there re-entry?
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Re-entry is allowed for patrons over 21. If you are under 21 and you leave the building, you will not be allowed back inside without a new ticket.

Do I need ID to enter the venue?
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It depends on the show. Most of our shows are all ages, however some are 16 , 18 or 21 . Please check the specific event page for age limits.

If you plan on drinking alcohol, you must bring a valid form of ID. In compliance with CO laws, anyone 21 and older who plans on drinking alcohol will have to show a valid (not expired) government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and will not be allowed to buy, hold, or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Can I bring my camera?
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It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and mobile phone cameras are allowed to be used without flash. Cameras with removable lenses on them are considered to be professional length, and are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.

Is there seating?
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 All shows are general admission standing room only unless otherwise noted. We do have a limited amount of bar tables and stools that can be accessed on a first come first serve basis.

Can I bring my own chair?
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Unfortunately, as a matter of safety to our other customers, you will not be able to bring your own chair.

What time should I get there if I want to sit?
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We suggest you be in line before doors open. Keep in mind that no matter how early you line up there may already be people ahead of you in line, and you are not guaranteed any particular spots inside. All shows are general admission (no reserved seating).

Do you have a dress code?
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 No shoes, no shirt, no dice. We also suggest you don’t wear open toe shoes (sandals, flip flops, etc)

Do you have a coat check?
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 We do not.

Can I smoke in the club?
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 No. Colorado has an indoor smoking ban. However, as long as you’re over 21, re-entry is allowed so you’re welcome to step out for a smoke break.

Is the time listed door time or show time?
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The time listed on each show is the door time, the show will start shortly thereafter.

Is there food?
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The Marquis Theater is home to Marquis Pizza, stop in for a slice daily after 11am! For full menu and hours, visit their website at www.marquispizza.com

Where is the best place to park?
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$5 covered parking is available at the Guaranty Bank Garage on 18th & Market St.  Click here for details. There are also numerous surface lots in the area where you can park. Parking fees vary by lot.

How do I get a job with Marquis Theater?
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Click Here to apply for a position at Marquis Theater.

Is the venue handicapped accessible?
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Yes, Marquis Theater is handicapped accessible. If you need early entry or any kind of help, please consult security personnel at the front door upon arrival to the venue for assistance.

If a show says sold out, is it really sold out?
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 Yes, it is really sold out and no more tickets will be released.

Does Marquis have an e-mail list? How can I be included?
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Yes. We send out weekly e-mail updates that include information on just- announced shows, yet-to-be-advertised shows, exclusive pre-sales, and warnings when certain shows are about to sell out. If you wish to be included please sign up using the textbox at the top of the page.

When do you announce new shows?
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Depending on bands’ booking and promotions schedules, new shows are announced all the time. New shows will appear on Marquis’ website as soon as they are announced.

What is your refund policy?
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All sales are final. There are no refunds or exchanges unless a show is cancelled.

What happens if my event is cancelled or postponed?
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If your event is cancelled please return to the point of purchase for refunds. If you purchased tickets online, your credit card will be automatically refunded within one week of the cancellation. If your event is postponed, you will be given the option to refund your tickets or if you choose to attend the rescheduled date, your tickets will be honored on the rescheduled date.